Over the last 12 months, Uber has hosted hundreds of events and spoken to thousands of drivers on the phone, in the office and at roundtable discussions. While drivers have told Uber they love the freedom of being their own boss, Uber has also clearly heard that they need to make improvements. As a direct result of this feedback Uber UK is delighted to announce another set of changes to give drivers even more control and make the most of their time on the Uber app.
Riders who want to reward great service will now have the option to tip their driver through the app after each trip. This means riders don’t need to carry cash if they want to tip their driver. In-app tipping will launch across the UK tomorrow and is also being rolled out on UberEATS.
Paid waiting time
Drivers’ time is valuable and every minute spent waiting for a rider means less time driving and making money. That’s why – from two minutes after the driver arrives at the pick-up point – riders will pay 20p for every further minute they keep their driver waiting (uberXL, EXEC and LUX trips will be either 20p or the relevant per minute rate – whichever is higher). This change will be rolled out across the UK on 22 August.
Two minute cancellations
Currently if a rider cancels a trip within five minutes of being allocated a car they do not pay a cancellation fee. Following feedback, Uber UK feels this is too long as drivers are well on their way to the pick-up point and have already invested time and fuel. That’s why Uber is reducing the rider cancellation time so if a rider cancels two minutes after being allocated a car they will now pay the cancellation fee (though this won’t apply if a driver is running five minutes behind the original ETA). If a rider cancels on their driver two minutes after they’ve arrived at the pick-up point they will only pay the cancellation fee and not waiting time charges. This change will be rolled out across the UK on 22 August.
‘No thanks’ button
Drivers are totally free to choose which trips they want to take. At the moment, drivers can either confirm a trip request from Uber or wait for the request to time out (after 10-20 seconds). Some drivers have told Uber that they would rather not have to wait if they do not want to take the trip, which is why we’re introducing a ‘No thanks’ button. This is good news for riders too as the request gets passed on to another driver sooner meaning shorter waiting times. If a driver doesn’t confirm a trip request three times in a row, the app will assume they aren’t available at that time and automatically log them out. However, drivers can simply log straight back in if they choose.
Driver destinations and arrival time
If drivers need to go to a particular part of town – perhaps because they’re heading home or need to get to an appointment – Uber’s Driver Destinations feature matches them with a passenger going the same way. From today Uber’s new Arrival Time feature will go live across the UK so drivers can not only select their destination but also the time they need to get there. Uber is also tripling the number of times drivers can set a destination in the app to six times a day.
More control over trip requests
When a driver on UberXL or EXEC is logged into the app, not only are they offered UberXL and EXEC trips, but uberX trips too. While they are free to not take the uberX trips offered, some drivers have told Uber they don’t want to be offered them at all. That’s why Uber is introducing a new feature so that drivers can easily switch between being open to all trips including uberX or only UberXL/UberEXEC trips. This gives drivers even more control over how they use our app.
While the rider and driver rating system ensures mutual respect between riders and drivers, Uber knows how frustrating it can be for drivers if they receive a low rating for something out of their control, such as an issue with the app. Uber will now remove these from a driver’s overall rating. This means the rating is a more accurate reflection of the service a driver has provided.
For more information about Uber driver improvements, read the Uber UK website.
Take the time to visit the main Uber Promotional Codes website for all updates to all ongoing Uber promotions.
Want a free first ride credit for Uber? Sign up for a new Uber account promo and get a free Uber ride automatically loaded into your account.