At Uber, their goal is for convenient, safe and affordable transport at the push of a button, everywhere, for everyone. That ‘everyone’ is important to. So developed with the support of Scope, Whizz-Kidz, Transport for All and a group of London’s top-rated Uber partners, Uber UK is proud to be launching an Uber Wheelchair Accessible Vehicle (WAV) option. From 4pm this afternoon, wheelchair users in London will – for the first time – be able to request a wheelchair accessible vehicle through the new uberWAV option on the Uber app. For many wheelchair users, travelling easily and affordably around London can be a daily challenge. Just one in four tube stations are wheelchair accessible and buses and trains are sometimes difficult to access. Other accessible options – including taxis and a very small number of private hire vehicles – can be both expensive or unreliable. Existing accessible private hire vehicles often require booking hours – and sometimes days – in advance and Scope’s 2015 Extra Cost Commission reported research from the Department of Transport showing that almost two thirds of wheelchair users have been unfairly overcharged in a taxi or private hire vehicle. Always costing the same as the equivalent journey on our low-cost uberX product, uberWAV fares will be on average 30% cheaper than a black cab.
uberWAV can be booked across Greater London and Uber will be working hard to keep waiting times as low as possible as we expand the service. In the first few weeks Uber expects average wait times of around 25 mins in zones 1-2 and 40 mins in zones 3-4. Vehicles are equipped with a rear-entry ramp, winch and restraints, enabling a wheelchair user to ride safely and comfortably with one additional passenger. In order to request Uber wheelchair services in London, follow these steps:
- Download the Uber app and create your account
- Choose the ‘uberWAV’ option on the slider at the bottom of the screen
- Place the pin at your pick up location – make sure it’s somewhere where it will be safe for your driver to stop the car
- Tap the ‘Set pickup location’ bar. You’ll be asked to confirm your want to request a wheelchair accessible car.
- Tap ‘Request uberWAV’
- Once your request is confirmed, your driver is on their way to collect you. You can get in touch at any point by sliding the block with the driver’s details upwards and tapping ‘Contact’
All vehicles on uberWAV are large enough to comfortably accommodate a rider in a standard reference size wheelchair. All uberWAV partners are top-rated drivers who have received Disability Equality Training from Transport for All and Inclusion London. As with all partners on the Uber app, drivers are licensed for private hire by Transport for London and have passed an enhanced DBS check – the same as black cab drivers, foster carers and care workers.
For more information about Uber wheelchair accessible vehicles, read the Uber London website.
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