Let Uber ASSIST Ottawa make your Uber trip easier! Uber is excited to announce the next step in providing increased mobility to riders in Ottawa with uberASSIST, launching today at 3pm. Uber ASSIST Ottawa is an option designed for riders who may have a disability, older adults, and those who may just feel more comfortable with an extra hand when getting from place to place. Drivers will provide door-to-door service, helping riders to enter and exit the vehicle. uberASSIST will also be priced the same as uberX. To further support those with accessibility needs in our community, Uber will be donating their share of each uberASSIST trip this week to the Ottawa Independent Living Resource Centre (OILRC).
With uberASSIST, riders can expect the quality and ease of communication that comes from our top-rated driver-partners, rated 4.6 or higher. Moreover, all uberASSIST driver-partners have completed a hands-on in-person educational session led by Tracy Schmitt, and developed along with an Advisory Board of non-profit organizations including AGE-WELL, SCI Ontario, OCAD Inclusive Design Institute, The Centre for Independent Living in Toronto (CILT), and Citizens for Accessible Neighbourhoods.
During the sessions, driver-partners went through accessibility awareness exercises, demonstrations on how to fold and unfold wheelchairs and on how to guide people with visual impairments, and more. This group of driver-partners also gained access to online learning modules to further their knowledge to ensure a safe and comfortable trip for their riders.
How do you request an Uber ASSIST Ottawa ride?
- Open your Uber app
- Slide the selector at the bottom of the app to uberASSIST
- Enter and set your pickup location
- Request an uberASSIST
- PRO TIP #1: You can request an uberASSIST for a parent or grandparent
- PRO TIP #2: After requesting, you can contact your driver through the app to provide any special instructions prior to your pickup
Note: If you’re using uberASSIST for the first time, and it is a Friday or Saturday (from midnight-7am), enter the code ACCESSCANADA to access the option.
For more information about Uber ASSIST Ottawa, read the Uber Canada website.
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