Uber Canada is excited to announce the next step in providing increased mobility to Torontonians with uberASSIST Toronto, launching today at 3pm. uberASSIST Toronto is an option designed for riders who may have a disability, older adults, and those who may just feel more comfortable with an extra hand when getting from place to place. Drivers will provide door-to-door service, helping riders to enter and exit the vehicle. uberASSIST Toronto will also be priced the same as uberX. With uberASSIST, riders can expect the quality and ease of communication that comes from our top-rated driver-partners, rated 4.7 or higher. Moreover, all uberASSIST driver-partners have completed a hands-on in-person educational session led by Tracy Schmitt, and developed along with an Advisory Board of non-profit organizations including AGE-WELL,SCI Ontario, OCAD Inclusive Design Institute, The Centre for Independent Living in Toronto (CILT), and Citizens for Accessible Neighbourhoods.
“Transportation is our link to equal participation in our society. That link becomes even more important when you need assistance getting about. Everyone should have affordable transportation choices. uberASSIST is extending an affordable choice to riders who need some extra help, and awareness and skills to drivers who want to offer that choice.”
– Jutta Treviranus, Director and Professor at Inclusive Design Research Centre, OCAD University
During the sessions, driver-partners went through accessibility awareness exercises, demonstrations on how to fold and unfold wheelchairs and on how to guide people with visual impairments, and more. This group of driver-partners also gained access to online learning modules to further their knowledge to ensure a safe and comfortable trip for their riders.
Request uberASSIST Toronto is cool:
- Open your Uber app
- Slide the selector at the bottom of the app to ACCESS
- Tap uberASSIST
- Set your pickup location
- Request an uberASSIST vehicle
- After requesting, you can contact your driver through the app to provide any special instructions prior to your pickup
If you’re using uberASSIST Toronto for the first time, and it is a Friday or Saturday (from midnight-7am), enter the code ACCESSCANADA to access the option.
For more information about uberASSIST in Canada, read the Uber Toronto website.
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